Shipping

Koopify works with manufacturers and artisans across the world to source the coolest products at the prices that suit you. 

This results in all our orders being shipped to you from across the world - from Thailand and China to Morocco. However we do ensure we can track our orders for your extra piece of mind.

Yet because your products are coming from so far away they often take 2-3 weeks to arrive. So no worrying if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

This does mean we ship worldwide, so you can shop with us wherever you are.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Tracking Number
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

Cancellation
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, all you need to do is send us an email with the subject line "CANCEL".

Incorrect address
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

Order damage
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)